Throughout the long history of human relations, trust has always played an integral part. In personal relationships, as in all forms of business, there is no element more important than mutual trust. The elusive ability to win, build and maintain trust has evolved constantly as society grows and changes.
The introduction of technology in all areas of our lives has only added to this need for mutual trust. In our current society technology has become integral in almost all walks of life. It has provided us with far better means of communication and created many new methods to evaluate and prove trustworthiness. However, it has also shrunk distances and today we think nothing of a business relationship with someone or a company on another continent. This has meant a growing reliance on communication through machines. Actual meetings have become rare. While this has led to unprecedented growth for many businesses, it has also meant that earning and maintaining a client’s trust has become that much more important and difficult. In face to face meetings a misunderstanding or problem could be rectified on the spot through discussion, something that is difficult to achieve through digital communication. In the technological world, lost trust is almost impossible to regain.
Back in the early days of the casino business there were many barriers to visiting a casino. Whether it was family pressure, the cost or just the sheer rarity of a casino, it was a special occasion for the average person to visit a casino. The promoters of the time knew this well and took advantage. They maintained high costs of entry, ensuring they almost always made money, even when people did not gamble! Then there would be staff to ensure further expense on alcohol and food among other things. This left patrons already spending considerable amounts and also often being a little intoxicated by the time they were playing. These practices continued, for one, because casinos were almost exclusively a part of large hotels. These establishments had various income streams and a different focus compared to modern casinos. It was also because they understood that patrons had gone to considerable effort and expense to be there and so would obviously want to make the most of their time. Despite the fact that this was no way to build trust, patrons had little choice. The establishments also had little to worry from the media. News did not have anything like the reach speed of delivery that we see today.
Thankfully, we can confidently say that all these practices are a thing of the past here at QQclubs. As a Trusted online casino Malaysia, we are completely dedicated to only this business and as a result understand the absolute importance of trust. As a thoroughly modern enterprise, we are clear that everything we do must stem from our goal to earn our clients’ trust. Our considerable experience in the gambling industry has allowed us to view first hand the evolution of the casino business. Along the way we have constantly evaluated and upgraded our systems to maintain our position among the toponline casino Malaysia. The growth of online gambling has been meteoric and of course this has meant huge competition. Where some may view this as a negative, we embrace it. Competition allows us to strive for the highest standards, but also never to stand still. As with all competitive and maturing industries, those that have not met the standards have fallen by the wayside. As one of the standout group that are still operating to the highest standards, we understand the various requirements that are essential to maintaining the faith of our patrons. In our business, trust is a multi-faceted thing. From the moment someone signs up with us, continuing on through every level of their interaction with us, there are different requirements for us to fulfil along the way.
Of all the different fundamentals involved in building trust, it is honesty that has to be the most important. In our world this begins with full disclosure. Being a Trusted Malaysia Online Casino we believe we have a responsibility to even potential clients. Someone who wishes to gamble with us must be fully aware of what they are doing and our site excels at this. To begin with the layout of our page makes all the choices very clear. We enlist only the best web designers while ensuring the input of our industry experience throughout this process. Of course even the best design means nothing if the games do not meet expectations. This is a particular area of excellence for us because we only ever engage the very best game providers. Whether it is Playtech or NetEnt or 918kiss– to name just a few – our game providers are among the most in-demand vendors and they deliver on all fronts. The games have endless options and are built on fully secure, state of the art platforms that deliver a truly random, unbiased game of chance.The result is an engaging end product that draws our clients’ attention. All labels indicate clearly what to expect and at every stage of a client’s interaction there is always the opportunity to contact a customer service representative for help. This is especially important for inexperienced users who have just entered the world of online casinos. Being experienced campaigners in the casino game, we have every incentive to provide a smooth introduction for these clients while providing the excitement and variety that they are visiting for. We are also constantly aware that we exist on the most complex and multi-dependent network in history – the Internet. Despite our vigilance in maintaining our site, problems can arise at any moment. Again, our customer service representatives – along with our excellent tech team – have to be and are fully equipped to provide prompt assistance at all times.
Now simply providing a service as displayed might be enough in most businesses, but not in the casino business. Here we are talking about games of chance. All our clients enjoy the rush of taking a risk. Whether it is the high roller looking for that one big hit or the first-timer who is enjoying a good run on the slots, these are people spending hard earned money. It is not enough in the modern gambling industry to just offer games. There has to be a built-in intrinsic value in every offering that allows the client maximum opportunity to stretch their funds and have a decent run of games. This is clearly not the goal of many a site out there. It is only those with extensive experience in the industry that strive for this.
Being a Trusted Malaysia Online Casino we are not in this business to sneak pennies off a client and send them off. We simply cannot afford to have a short term view. It is imperative that we have a deep understanding of our clients. This comes naturally for our team, which includes individuals with vast experience and a natural enthusiasm to the casino business that extends far beyond the business aspect. Our genuine love for the games that we offer is the basis of our confidence in our product as a whole. As players ourselves, we have collectively experienced all kinds of different things – both positive and negative - in this business. This allows for a natural empathy with our clients and the issues they face. Naturally this gives us a distinct advantage in identifying issues before they become a problem and fixing them. This extends to our marketing.
Today we advertise our full array of games with all the confidence of operators who know they can stand behind products that meet their own very high standards. We refuse to offer games that we do not enjoy or are not the very best in the industry. Having been through an era of limited offerings and sub-standard games we know that today’s client expects and demands good value. It is clearly not enough anymore to just expect clients to turn up and spend money. They have to see immediate value in any offering and we amply achieve this with our extensive range of promotions right from the get go. This extends throughout a client’s time with us. We also constantly review and update our promotions. In many cases this is in line with our commitment to reward our clients’ loyalty – something we firmly believe is absolutely necessary to build trust. With QQclubs clients quickly realise they will have a variety of benefits and the time to accustom themselves in our environment. We know that keeping our clients happy means we have earned their trust as well as offering a top notch product.
Of course this extensive industry experience also means we recognise the need to protect our clients against any negative experiences. This is vital at different stages of client interaction. A client signing up with us is offered a variety of promotions to choose from that will ultimately dictate the amount they have to spend initially. Once they have decided, we have many different deposit options and also welcome bonus and various deposit bonus to suit a variety of clients. The robust backbone of our systems ensure absolute security to our clients and that transactions are completed rapidly and reliably. Gambling must at all times be a fun experience, but we are also always aware of the need for responsible gambling. Essential to this is the need for clients to complete the verification process accurately. Ensuring that we comply with regulations on verification, this further enhances the level of trust a client will have with our trusted Malaysia online casino. Of course the entire object of gambling in the first place is to win. The variety and excellence of the games we offer, coupled with our generous promotions available at all times, mean our clients are offered every chance to win on various levels. However, this all means nothing without a secure and hassle free withdrawal system. We have identified and employed a selection of the most popular withdrawal methods to suit our clients. Our customer service representatives are alert to be especially attentive to any queries regarding withdrawals. This is a make or break point with regard to a client’s trust in us and we have gone to great lengths to ensure the process is a smooth one. However, despite our best efforts in this area,the client must also play their part. We can only process the information we receive. To avoid any problems at the withdrawal stage clients must provide accurate information regarding age, credit card details, or payment information, for example. We cannot emphasise enough the importance of this to ensure there are no delays or other issues at the withdrawal stage.
Overall we know that while the various processes involved may be complex, the objective is clear and simple. We must at all times strive to attain an exceptional level of trust from our customers. This must extend to all areas of their experience at QQclubs. To achieve this we have to – and believe we do - maintain a high level of transparency and honesty in all our client interactions. At the same time, to protect our interests and those of our honest clients, we have to be ever vigilant of the various blights on our industry. Be it bonus hunters, scammers or any other such low life, we have to be aware that among the many, many great clients we have, there will always be one’s to look out for. Our customers can have the peace of mind that comes from knowing our commitment to providing them the safest and most enjoyable playing experience that comes with a Trusted Malaysia Online Casino. For these reasons we are confident that all current and future players at QQclubs will have a thoroughly enjoyable experience.